We want you to be confident buying from us. Here's what can be returned, when, and where — please read this in full before sending anything back.
Faulty products can be returned. Change-of-mind returns are approved on a case-by-case basis and, where agreed, will entail a refund less postage, on the condition that the item has not been opened or tampered with in a way that would affect its resale value. This does not include digitally delivered items. A restocking fee will apply in most cases.
All returns must be made within 30 days of the invoice date.
All returns must be authorised by Kayjax Coins before being sent. The return address will be provided on enquiry — please contact us first rather than sending items back directly.
